The presentation explores the impact of digitalization on university systems with a special focus on digital services. First, it offers an overview both at EU and at national level with regard to institutional initiatives such as the 2012 E-Gov Plan and its main results. Second, drawing upon institutional surveys and reports, it illustrates the main national trends coming from the last CENSIS report, from research reports on specific aspects such as the relation between universities and social media, and from projects such as open badges. Finally, it proposes a set of indicators to measure strategies concerning digital services and some key policy messages to implement their systematic assessment.
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